If you've got aFAQ, we've got the answer!
From the technical to the commercial to the practical, most of our customers’ most common questions are answered below.
Navigation
1.SOLUTIONS & FEATURES
Pretty much all of them! We can ingest RTMP, SRT, WebRTC, HLS and RTSP for both our Ceecoder Transcoding as well as for our end-to-end Ultra Low Latency Delivery, however we do recommend SRT or WebRTC to achieve a lower latency.
Then we can transcode to (and deliver in) WebRTC, HLS, LL-HLS, DASH, CMAF, and MSS.
The video codecs we support are MP4, MKV, MP4/MKV over WebSockets, and VP8/9.
We support Opus, AAC, and AC-3 audio codecs.
We offer any and all resolutions so long as the video is ingested at that resolution or at a higher one. Typically, our customers tend to deliver in resolutions ranging from 360p, 480p, 720p to 1080p, but we also support UHD.
Our video player is provided as part of our end-to-end package and will play in any browser natively. It includes support for many of our advanced features, but our streaming is not tied to our own player by any means. Customers are free to use their player of choice or even modify the one we provide to suit their needs.
If you are looking to integrate our service into a mobile app, please contact us at [email protected] so we can guide you through the process.
We support all browsers including those on iOS and Android.
There is no technical limitation to the number of concurrent viewers you can have on our Ultra-Low Latency end-to-end platform. For large viewership, we simply ask for a good estimation to ensure that we have enough resources planned for you in advance of the event.
For us here at Ceeblue, they’re the same thing. There is no difference between Realtime and Ultra-Low Latency video delivery. These popular terms both describe the concept of streaming events for which the latency is below 1 second1 from “glass-to-glass.”
This question goes straight to the heart of why we founded Ceeblue in the first place!
Ceeblue specializes in harnessing all the best capabilities of all the available streaming protocols (WebRTC being an important one) in the post-Flash world.
WebRTC has its strengths and its weaknesses and that is why our Ultra-Low Latency streams include the only Adaptive Bitrate WebRTC that we know of in addition to fallbacks to other protocols such as HLS, DASH, etc. on a per-viewer basis.
Our offering is a packaging of WebRTC along with other protocols plus our fortified Media Fabric deployment to ensure for high performance (uptime and volume).
Absolutely. Broadcasting from a mobile phone (rather than from a desktop or other recording hardware) can lend certain challenges as it does not take advantage of all the tested and proven protocols and best practices established by the longer running desktop world, but we are happy to walk you through this process.
Yes, we can provide a Logo Watermark which we insert into the stream on your behalf at the ingest level during the transcoding process.
For example, we can insert your corporate logo so that it is seen by all viewers across all protocols and bitrates for all of your streams.
Another option is for us to insert a specific image on a per-broadcast or per-stream basis.
Yes. Via API we can deliver all the raw data you need to populate your analytics platform of choice. Just tell us what statistics and measurements you need!
2.PRICING & TERMS
Of course. Most clients have some sort of phase-in period, especially those who will be managing the hosting and have many streams. As our teams work together during the testing period we will also plan together a scope and time frame that works best for a smooth integration and issue-free production release.
Absolutely. Our pricing model is already pre-calculated to consider clients with a large number of streams. Please email us at [email protected] to find out more.
Yes. We will offer more economic pricing if you take responsibility for hosting management and pay for computing and bandwidth costs.
We bill at the beginning of the month. Agreements can be month-to-month or annual. Annual lump-sum payments receive a price discount of 15% as compared to month-to-month.
Overages have to do with delivery of data traffic on our end-to-end solution during the usage month. We will bill you your estimated amount of data traffic usage at the beginning of the month and allow you to exceed that amount by as much as 15% before capping it. Caps can be removed by supplemental payments during the usage month. The overage amount will be billed at the beginning of the following month.
Absolutely. As your business grows we will grow with you and support your growth, based on re-evaluation of your service to ensure you get the best pricing for your business.
3.SUPPORT
We offer Professional Support and we offer Premium Support. Professional Support topics receive our best-effort response during business hours of 9:00 am to 5:00 pm (CET time zone) via email or Skype chat. Professional Support services are included in our pricing and will be provided to all customers if Premium Support is not requested.
Premium Support topics receive first response 24/7/365 via email, Slack, Skype chat, WhatsApp chat, Telephone call, or whatever other preferred communication channel the client requests. A line item charge will be billed for Premium Support.
4.TESTING & INTEGRATING CEEBLUE
Feel free to download our APIs and fill out our “Free Trial” contact form.
Alternatively, to get things started, you can just send an email to [email protected] and we’ll get our engineers to help you right away with demos, account creation, integration advice, and testing consultation.
We have the same answer here as we did for the previous FAQ: please feel free to go ahead and download our APIs and fill out our “Free Trial” contact form.
If you want to get the ball rolling with a direct email, write us at [email protected] and we’ll get our engineers to help you right-away with demos, account creation, integration advice, and testing consultation.
No, not at all. We offer the option of using our Ceecoder Live Transcoding as a stand-alone service to which you also have the option of adding our Watermarking service, which we describe in the SOLUTIONS & FEATURES FAQ section.
5.CUSTOM BUILDS
Absolutely. Most of our larger customers have Custom Builds and we are happy to work with you on yours. For Ceecoder (Transcoding) clients, we can deploy onto your servers and the fitting ought to be fairly simple.
For Ceecoder + Delivery clients (end-to-end Ultra Low Latency with Transcoding included), it will depend on the geographical deployment of your infrastructure, broadcasting locations, and viewership demographics as to whether we might need to supplement with additional infrastructure locations to optimize for Ultra-Low Latency performance.
6. DATA PROCESSING
At Ceeblue we strive to process the least amount of customer data as possible. Any information processed is absolutely necessary in order for us to provide the specific service or services requested by our customers.
All data collected by Ceeblue is entirely anonymous. We do not associate specific users to any data that we process.
To learn more about how Ceeblue processes our customers’ data, please follow the link below:
Live Video Transcoding and Streaming in Under a Second. Really.
